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STORE POLICY

CUSTOMER CARE

At CollyPetsCo, we strive to provide the highest level of customer service possible. Our goal is to ensure that you have a positive experience with our online pet shop from start to finish. Here are some of the ways we can assist you:

Product Information: If you have any questions about a particular product on our website, please do not hesitate to contact us at CollyPetsCo@gmail.com. We will be happy to provide you with any additional information or answer any questions you may have.

Order Status: If you would like to check the status of your order, please contact us at CollyPetsCo@gmail.com with your order number. We will provide you with a status update as soon as possible.

Shipping Inquiries: If you have any questions or concerns about the shipping process, please contact us at CollyPetsCo@gmail.com. We will provide you with any additional information or assistance you may need.

General Inquiries: If you have any general questions or concerns about our online pet shop, please do not hesitate to contact us at CollyPetsCo@gmail.com. We welcome any feedback or suggestions you may have and will do our best to address any issues that may arise.

We take pride in providing exceptional customer service, and we look forward to assisting you in any way we can. Thank you for choosing CollyPetsCo as your online pet shop.

PRIVACY & SAFETY

At CollyPetsCo, we take the privacy and safety of our customers very seriously. We are committed to protecting the personal information you provide to us and maintaining a safe online shopping environment. Here are some of the measures we take to ensure your privacy and safety:

Data Protection: We use industry-standard encryption technology to protect your personal information, including your name, address, and credit card details. We also implement strict internal security measures to prevent unauthorized access to your personal data.

Use of Personal Information: We will never sell or share your personal information with third parties unless required by law. We only use your personal information to process your order and provide you with a personalized shopping experience.

Safe Online Shopping Environment: We work hard to maintain a safe online shopping environment. Our website is regularly scanned for security vulnerabilities, and we use secure payment gateways to ensure that your financial information is protected.

Age Verification: We do not sell products to minors. To ensure that our customers are of legal age to purchase products from our website, we may request age verification information.

Third-Party Websites: Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these websites. We recommend that you review the privacy policies of any third-party websites you visit.

Email Communication: We may occasionally send you promotional emails about our products and services. You can opt-out of receiving these emails at any time by clicking on the "unsubscribe" link at the bottom of the email.

We are committed to protecting your privacy and maintaining a safe online shopping environment. If you have any questions or concerns about our privacy and safety measures, please contact us at CollyPetsCo@gmail.com.

WHOLESALE INQUIRIES

PAYMENT METHODS

At CollyPetsCo, we offer a wide range of high-quality pet products at competitive prices. If you are interested in purchasing our products in bulk for your business, please contact us at CollyPetsCo@gmail.com to inquire about our wholesale program.

Our wholesale program is designed to meet the needs of businesses of all sizes, from small retailers to large distributors. We offer competitive pricing and flexible ordering options to help you meet your business needs.

To inquire about our wholesale program, please provide the following information in your email:

  1. Your business name and location

  2. A brief description of your business and the types of products you sell

  3. The products you are interested in purchasing in bulk from CollyPetsCo

  4. The quantity you are interested in purchasing

  5. Your preferred payment and shipping methods

Once we receive your inquiry, we will review your information and respond to your email within 2-3 business days. We will provide you with our wholesale pricing and terms of sale, as well as any additional information you may need to place your order.

We look forward to the opportunity to work with you and help you grow your business. If you have any questions or concerns about our wholesale program, please do not hesitate to contact us at CollyPetsCo@gmail.com.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

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